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Frequently Asked Questions
Using Credit Manager
How can I navigate page-to-page through my credit report?
Are there different modes for Credit Manager?
Is there a search feature?
What additional features are available in the Premium account?
How is the report I receive from Credit Manager different from other credit reports?
Will you alert me if my score changes?
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Using Debt Optimizer
I have paid off one of the accounts listed/My balance isn’t accurate on my accounts?
How can I update the interest rate on my open accounts?
Is there a charge for Debt Optimizer?
How will Debt Optimizer save me money?
How can I correct the information listed on my mortgage in Debt Optimizer?
If I see an offer of a credit card or loan, does that mean I’m guaranteed to qualify for it?
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Using ID Protector
I received an alert from ID Protector, what should I do?
How does ID Protector alert me?
How does ID Protector keep me safe?
Is Identity Protector Free?
What types of alerts will Identity Protector provide?
Using Mortgage Planner
How do I contact the lenders listed in Mortgage Planner?
My loan balance is less than what’s listed in Mortgage Planner, how can I update it?
Why is the balance I owe on my current mortgage wrong?
The value of my home in Mortgage Planner is wrong, can I correct it?
Am I guaranteed to qualify for offers listed in Mortgage Planner?
I have a Basic membership in MoneyTips, can I use Mortgage Planner?
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Finding a Financial Professional to Fit my Needs
How do I submit a question to be answered?
How do I find a financial advisor in my area?
How do I contact an advisor who answered my question?
Getting Financial Advice with MoneyTips
How can I unsubscribe from MoneyTips emails?
What are the benefits of signing up for MoneyTips membership?
How do I find articles on a particular topic?
What if no one answers my question?
How long will it take for someone to answer my question?
What does upvote mean?
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